Paradoxes, conflicts and tensions in establishing master data management function

Riikka Vilminko-Heikkinen, Paul Brous, Samuli Pekkola

    Research output: Chapter in Book/Report/Conference proceedingConference contributionProfessional

    4 Citations (Scopus)


    Managing master data as an organization-wide function enforces changes in responsibilities and established ways of working. These changes cause tensions in the organization and can result in conflicts. Understanding these tensions and mechanisms helps the organization to manage the change more effectively. The tensions and conflicts are studied through the theory of paradox. The object of this paper is to identify paradoxes in a Master Data Management (MDM) development process and the factors that contribute to the emergence of these conflicts. Altogether thirteen MDM specific paradoxes were identified and factors leading to them were presented. Paradoxes were grouped into categories that represent the organization's core activities to understand how tensions are embedded within the organization, and how they are experienced. Five paradoxes were observed more closely to illustrate the circumstances they appear. Working through the tensions also sheds light on the question of how these paradoxes should be managed. This example illustrates how problems emerge as dilemmas and evolve into paradoxes.

    Original languageEnglish
    Title of host publication24th European Conference on Information Systems, ECIS 2016
    Subtitle of host publicationBogazici UniversityIstanbul; Turkey; 12 June 2016 through 15 June 2016
    PublisherAssociation for Information Systems
    Publication statusPublished - 2017
    Publication typeD3 Professional conference proceedings
    EventEuropean Conference on Information Systems - Timisoara
    Duration: 18 Jun 202224 Jun 2022


    ConferenceEuropean Conference on Information Systems


    • Change
    • Data governance
    • Data management
    • Master data management
    • MDM
    • Paradox
    • Tension

    ASJC Scopus subject areas

    • Information Systems


    Dive into the research topics of 'Paradoxes, conflicts and tensions in establishing master data management function'. Together they form a unique fingerprint.

    Cite this