Patients’ Complaints and Managers’ Responses as a Process of Institutional Interaction

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific

Original language	English
Title of host publication	Boundaryless Hospital
Editors	H Albach, H Meffert, A Pinkwart, R Reichwald, W von Eiff
Place of Publication	Berlin
Publisher	Spiringer-Verlag Berlin Heidelberg
Pages	321-340
ISBN (Print)	978-3-662-49012-9
DOIs	https://doi.org/10.1007/978-3-662-49012-9_18
Publication status	Published - 2016
Publication type	B2 Book chapter

Access to Document

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title = "Patients{\textquoteright} Complaints and Managers{\textquoteright} Responses as a Process of Institutional Interaction",

author = "S Palom{\"a}ki and A Vanhala",

year = "2016",

doi = "10.1007/978-3-662-49012-9_18",

language = "English",

isbn = "978-3-662-49012-9",

pages = "321--340",

editor = "H Albach and H Meffert and A Pinkwart and R Reichwald and {von Eiff}, W",

booktitle = "Boundaryless Hospital",

publisher = "Spiringer-Verlag Berlin Heidelberg",

}

TY - CHAP

T1 - Patients’ Complaints and Managers’ Responses as a Process of Institutional Interaction

AU - Palomäki, S

AU - Vanhala, A

PY - 2016

Y1 - 2016

U2 - 10.1007/978-3-662-49012-9_18

DO - 10.1007/978-3-662-49012-9_18

M3 - Chapter

SN - 978-3-662-49012-9

SP - 321

EP - 340

BT - Boundaryless Hospital

A2 - Albach, H

A2 - Meffert, H

A2 - Pinkwart, A

A2 - Reichwald, R

A2 - von Eiff, W

PB - Spiringer-Verlag Berlin Heidelberg

CY - Berlin

ER -