Quality Management of User-Generated Content in Participatory Journalism

Satu Jumisko-Pyykkö, Heli Väätäjä, Markus Jaakola

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

    1 Citation (Scopus)
    22 Downloads (Pure)

    Abstract

    Newsrooms utilize increasing amounts of user-generated content (UGC) in news making. However, managing the quality of UGC is challenging. Our three-phase study identifies qualities of newsworthy UGC, and ways to enhance the quality of contributions by online feedback. Review of 31 UGC-driven websites revealed as the most used methods of improving the quality of contributions flagging of inappropriate content, counts of sharing to social media services, ratings, user’s activity statistics, and badges. Interviews of news editors and reader reporters showed a conceptual difference in the qualities of good news content. Interviewed reader reporters expressed the feedback from the newsroom as the most important for their development in addition to seeing the examples by other reader reporters. Content was perceived as more important than competition in case of readers’ UGC. Communal quality management conventions, online community elements, and guidelines for developing quality management are presented.
    Translated title of the contributionQuality Management of User-Generated Content in Participatory Journalism
    Original languageEnglish
    Title of host publicationProceedings of OzCHI 2014, Annual conference of the australian computer-human interaction special interest group, December 2-5, 2014, Sydney, Australia
    Place of PublicationNew York, NY
    PublisherACM
    Pages1-10
    Number of pages10
    ISBN (Print)978-1-4503-0653-9
    DOIs
    Publication statusPublished - 2014
    Publication typeA4 Article in conference proceedings
    EventAnnual conference of the australian computer-human interaction special interest group -
    Duration: 1 Jan 2014 → …

    Publication series

    NameAnnual conference of the australian computer-human interaction special interest group

    Conference

    ConferenceAnnual conference of the australian computer-human interaction special interest group
    Period1/01/14 → …

    Keywords

    • quality
    • content
    • MEDIA
    • quality management
    • news
    • photograph
    • participatory journalism
    • crowdsourcing

    Publication forum classification

    • Publication forum level 1

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