Remote monitoring of heart failure patients treatment programme: Customer experience, expectations, barriers and conditions

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Abstract

Telemedicine in health care is becoming more important as digitalization continues to spread in all areas of our everyday life. The ageing population, not only in Finland, but all over the world, and the shortage of health care personnel forces to develop new solutions. This case study investigates the effectiveness of the telecare programme from the perspective of patients' service experiences and identifies barriers and conditions that should be taken into account in the wider introduction of a new type of telecare service. Empirical study points out the patients' expectations of the new telehealth service model and presents benefits and challenges that may occur in new telehealth services. Self-monitoring of health through the device portfolio seems to be an interesting possibility for several respondents in the study. The patient experience in regards to health care and health care personnel was satisfactory and participants had a positive view of remote monitoring of heart failure through the device portfolio.
Original languageEnglish
Title of host publicationProceedings of the 15th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management (IC3K 2023)
EditorsLe Gruenwald, Elio Masciari, Colette Rolland, Jorge Bernardino
PublisherSCITEPRESS
Pages213-218
Number of pages6
Volume3 : KMIS
ISBN (Electronic)978-989-758-671-2
DOIs
Publication statusPublished - 2023
Publication typeA4 Article in conference proceedings
EventInternational Conference on Knowledge Management and Information Systems - Rome, Italy
Duration: 13 Nov 202315 Nov 2023

Publication series

NameIC3K
ISSN (Electronic)2184-3228

Conference

ConferenceInternational Conference on Knowledge Management and Information Systems
Country/TerritoryItaly
CityRome
Period13/11/2315/11/23

Publication forum classification

  • Publication forum level 1

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