Remote monitoring systems as enablers for project-related services

Project-based firms complement their system deliveries with services. Remote monitoring assists these firms in monitoring the use of the installed base of equipment and offering services that meet the customers’ needs. This paper analyses how remote monitoring systems can enable project-related services. A qualitative study was conducted at three engineering firms that provide technology-based solutions and services for a global installed base of equipment. The paper demonstrates different value drivers for using remote monitoring systems, discusses opportunities for utilizing remote data to improve project-related services and enablers, and describes barriers in implementing remote monitoring systems. Ultimately, the research highlights the role of remote monitoring systems in enabling services during the project lifecycle. Project-based firms complement their system deliveries with services. Remote monitoring assists these firms in monitoring the use of the installed base of equipment and offering services that meet the customers’ needs. This paper analyses how remote monitoring systems can enable project-related services. A qualitative study was conducted at three engineering firms that provide technology-based solutions and services for a global installed base of equipment. The paper demonstrates different value drivers for using remote monitoring systems, discusses opportunities for utilizing remote data to improve project-related services and enablers, and describes barriers in implementing remote monitoring systems. Ultimately, the research highlights the role of remote monitoring systems in enabling services during the project lifecycle.