Requirements from industrial internet for innovations in advanced industrial services

Miia Martinsuo, Fanni Laurila

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

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    Manufacturing firms are experimenting with the possibilities of the Industrial Internet, while at the same time adding services and service-related business models to their offerings. Previous research is not, yet, clear on how these simultaneous transformations are handled, particularly when firms being to offer more advanced industrial services. The objective in this study is to identify the key expectations and requirements that an industrial system manufacturer faces, when adopting Industrial Internet and innovating advanced industrial services for its business customers. A single case study was carried out in a manufacturing firm offering complex industrial systems and related services to business customers. Seventeen interviews and three workshops were carried out, to collect data. The results show that the manufacturing firms need novel segmentation criteria, to map their customer base and its prospects for advanced services. Four systemic requirements are identified, for the manufacturing firm to benefit from the Industrial Internet in advanced industrial services. As Industrial Internet can enable advanced services that are highly systemic in nature, service innovations require that the business ecosystem is engaged in the development work together with the manufacturing firm.
    Original languageEnglish
    Title of host publicationProceedings of the 25th Innovation and Product Development Management Conference
    PublisherEuropean Institute for Advanced Studies in Management, EIASM
    Number of pages16
    Publication statusPublished - Jun 2018
    Publication typeA4 Article in conference proceedings
    EventInnovation and Product Development Management Conference -
    Duration: 10 Jun 201813 Jun 2018

    Publication series

    NameInternational Product Development Management Conference
    ISSN (Electronic)1998-7374


    ConferenceInnovation and Product Development Management Conference

    Publication forum classification

    • Publication forum level 0


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