Service experience co-creation: Conceptualization, implications, and future research directions

Leena Aarikka-Stenroos, Elina Jaakkola, Anu Helkkula

    Research output: Contribution to journalArticleScientificpeer-review

    297 Citations (Scopus)
    Original languageEnglish
    Pages (from-to)182-205
    Number of pages23
    JournalJOURNAL OF SERVICE MANAGEMENT
    Volume26
    Issue number2
    DOIs
    Publication statusPublished - 2015
    Publication typeA1 Journal article-refereed

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