Service experience co-creation: Conceptualization, implications, and future research directions

Leena Aarikka-Stenroos, Elina Jaakkola, Anu Helkkula

Research output: Contribution to journal › Article › Scientific › peer-review

328 Citations (Scopus)

Original language	English
Pages (from-to)	182-205
Number of pages	23
Journal	JOURNAL OF SERVICE MANAGEMENT
Volume	26
Issue number	2
DOIs	https://doi.org/10.1108/JOSM-12-2014-0323
Publication status	Published - 2015
Publication type	A1 Journal article-refereed

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AU - Aarikka-Stenroos, Leena

AU - Jaakkola, Elina

AU - Helkkula, Anu

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