Shared affective stance displays as preliminary to complaining

Johanna Ruusuvuori, Birte Asmuß, Pentti Henttonen, Niklas Ravaja

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

1 Citation (Scopus)
17 Downloads (Pure)


In this chapter, we examine how vocal and non-vocal affective displays are enacted in concert when moving into the delicate action of complaining. We specifically analyze complaining about third parties in the institutional situation of performance appraisal interviews. Reciprocal affective displays contribute to the organization of the activity of complaining, specifically, to the building of joint understanding in relation to the appropriateness of complaining activity and the relevancy of affiliating with complaining. To finish, we discuss the role of affective displays as managing social relational aspects of institutional interaction, with some methodological problems of analyzing emotion in interaction.

Original languageEnglish
Title of host publicationHow Emotions Are Made in Talk
EditorsJessica S. Robles, Ann Weatherall
Number of pages33
ISBN (Electronic)978-90-272-6006-2
Publication statusPublished - 2021
Publication typeA3 Book chapter

Publication series

NamePragmatics and Beyond New Series
ISSN (Print)0922-842X


  • Action formation
  • Action recognition
  • Affect
  • Complaining
  • Complaints
  • Delicacy
  • Emotion
  • Institutional interaction
  • Performance appraisal interviews
  • Stance

Publication forum classification

  • Publication forum level 2

ASJC Scopus subject areas

  • Language and Linguistics
  • Linguistics and Language


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