Social media utilization in business-to-business relationships of technology industry firms

Jari J. Jussila, Hannu Kärkkäinen, Heli Aramo-Immonen

    Research output: Contribution to journalArticleScientificpeer-review

    162 Citations (Scopus)
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    Abstract

    Even today, it is a fairly common argument in business-to-business companies, especially in traditional industrial companies, that social media is only useful in the business-to-consumer sector. The perceived challenges, opportunities and social media use cases in business-to-business sector have received little attention in the literature. Therefore, this paper focuses on bridging this gap with a survey of social media use cases, opportunities and challenges in industrial business-to-business companies. The study also examines the essential differences between business-to-consumer and business-to-business in these respects. The paper starts by defining social media and Web 2.0, and then characterizes social media in business, and social media in business-to-business. Finally, we present and analyze the results of our empirical survey of 125 business-to-business companies in the Finnish technology industry sector. This paper suggests that there is a significant gap between the perceived potential of social media and social media use with customers and partners in business-to-business companies, and identifies potentially effective ways to reduce the gap.
    Translated title of the contributionSocial media utilization in business-to-business relationships of technology industry firms
    Original languageEnglish
    Pages (from-to)606-613
    Number of pages8
    JournalComputers in Human Behavior
    Volume30
    DOIs
    Publication statusPublished - 2014
    Publication typeA1 Journal article-refereed

    Publication forum classification

    • Publication forum level 1

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