@inproceedings{409e9d9d9cb245949734877545f31f64,
title = "Spontaneous customer feedback and its impacts on assortment decisions in hypermarkets: a case study",
author = "P. J{\"a}rvi",
note = "ISBN:88-86281-78-1<br/>Contribution: organisation=pori ttap,FACT1=1",
year = "2003",
language = "English",
pages = "919--925",
editor = "G. Spina and A. Vinelli and R. Cagliano and M. Kalchschmidt and P. Romano and F. Salvador",
booktitle = "One world? one view of om? The challenges of integrating research & parctice, Cernobbio, Lake Como, June 16th-18th 2003",
}