@article{0e174009410a4e23aae854fd79699202,
title = "Street-level bureaucrats as strategy shapers in social and health service delivery: Empirical evidence from six countries",
keywords = "Public policy-making, public service systems, service user, street-level bureaucrats, Public policy-making, public service systems, service user, street-level bureaucrats",
author = "P. Virtanen and I. Laitinen and J Stenvall",
year = "2018",
doi = "10.1177/0020872816660602",
language = "English",
volume = "61",
pages = "724--737",
journal = "INTERNATIONAL SOCIAL WORK",
issn = "0020-8728",
publisher = "SAGE Publications",
number = "5",
}