TY - JOUR
T1 - The Critical Incident Technique (CIT) in Studying Health Care Professional-Patient Communication
AU - Peltola, Maija
AU - Isotalus, Pekka
AU - Åstedt-Kurki, Päivi
N1 - Funding Information:
The manuscript is part of the first author’s doctoral studies which have been supported by the Tampere University (Faculty of Information Technology and Communication Sciences), the Pirkanmaa Regional Fund of Finnish Cultural Foundation (Grant 50141591), Jenny and Antti Wihuri Foundation (Grant 00180286), the Finnish Diabetes Association and Tampere City Science Grants Committee.
Funding Information:
Acknowledgements: The manuscript is part of the first author’s doctoral studies which have been supported by the Tampere University (Faculty of Information Technology and Communication Sciences), the Pirkanmaa Regional Fund of Finnish Cultural Foundation (Grant 50141591), Jenny and Antti Wihuri Foundation (Grant 00180286), the Finnish Diabetes Association and Tampere City Science Grants Committee.
Publisher Copyright:
© 2022 Nova Southeastern University. All rights reserved.
PY - 2022/9
Y1 - 2022/9
N2 - Our study aimed to describe and evaluate the applicability of the critical incident technique (CIT) in qualitatively identifying the health-related outcomes of professional-patient communication. We described and evaluated the applicability of the CIT by analyzing previous CIT studies in the field of multidisciplinary health research, as well as conducting a study in which the CIT was applied. We based our description and evaluation on the qualitative research model developed by Carter and Little (2007). Our evaluation showed that in addition to defining the critical requirements of professional-patient communication in relation to specific outcomes, the CIT could be applied in defining the significance of the multidimensional nature of professional-patient communication. However, the successful use of the CIT requires correct epistemological, methodological, and method-related choices regarding the CIT's application in the research frame and the type of information sought.
AB - Our study aimed to describe and evaluate the applicability of the critical incident technique (CIT) in qualitatively identifying the health-related outcomes of professional-patient communication. We described and evaluated the applicability of the CIT by analyzing previous CIT studies in the field of multidisciplinary health research, as well as conducting a study in which the CIT was applied. We based our description and evaluation on the qualitative research model developed by Carter and Little (2007). Our evaluation showed that in addition to defining the critical requirements of professional-patient communication in relation to specific outcomes, the CIT could be applied in defining the significance of the multidimensional nature of professional-patient communication. However, the successful use of the CIT requires correct epistemological, methodological, and method-related choices regarding the CIT's application in the research frame and the type of information sought.
KW - critical incident technique
KW - patient education
KW - professional education
KW - professional-patient communication
KW - qualitative research
KW - research evaluation
KW - research methodology
U2 - 10.46743/2160-3715/2022.5580
DO - 10.46743/2160-3715/2022.5580
M3 - Article
AN - SCOPUS:85138656861
SN - 1052-0147
VL - 27
SP - 1868
EP - 1889
JO - The Qualitative Report
JF - The Qualitative Report
IS - 9
M1 - 6
ER -