The influence of service elements on R&D control: a longitudinal case study

Teemu Laine; Elina Jaakkola; Petri Suomala; Valtteri Kaartemo

The influence of service elements on R&D control: a longitudinal case study

Teemu Laine, Elina Jaakkola, Petri Suomala, Valtteri Kaartemo

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

Translated title of the contribution	The influence of service elements on R&D control: a longitudinal case study
Original language	English
Title of host publication	The 12th International Research Symposium on Service Excellence in Management (QUIS 12), June 2-5, 2011, Ithaca, New York, USA
Editors	Bo van der Rhee, Liana Victorino
Place of Publication	Ithaca, NY
Publisher	QUIS/Cornell University
Pages	691-700
ISBN (Print)	978-0-578-08457-2
Publication status	Published - 2011
Publication type	A4 Article in conference proceedings

Publication series

Name	International Research Symposium on Service Excellence in Management QUIS
Publisher	QUIS/Cornell University

Publication forum classification

No publication forum level

Cite this

Laine, T., Jaakkola, E., Suomala, P., & Kaartemo, V. (2011). The influence of service elements on R&D control: a longitudinal case study. In B. van der Rhee, & L. Victorino (Eds.), The 12th International Research Symposium on Service Excellence in Management (QUIS 12), June 2-5, 2011, Ithaca, New York, USA (pp. 691-700). (International Research Symposium on Service Excellence in Management QUIS). QUIS/Cornell University.

Laine, Teemu ; Jaakkola, Elina ; Suomala, Petri et al. / The influence of service elements on R&D control: a longitudinal case study. The 12th International Research Symposium on Service Excellence in Management (QUIS 12), June 2-5, 2011, Ithaca, New York, USA. editor / Bo van der Rhee ; Liana Victorino. Ithaca, NY : QUIS/Cornell University, 2011. pp. 691-700 (International Research Symposium on Service Excellence in Management QUIS).

@inproceedings{701ea535cbb845529b4b177fb12743bb,

title = "The influence of service elements on R&D control: a longitudinal case study",

author = "Teemu Laine and Elina Jaakkola and Petri Suomala and Valtteri Kaartemo",

note = "ei ut-numeroa 29.3.2014<br/>Contribution: organisation=tta,FACT1=1",

year = "2011",

language = "English",

isbn = "978-0-578-08457-2",

series = "International Research Symposium on Service Excellence in Management QUIS",

publisher = "QUIS/Cornell University",

pages = "691--700",

editor = "{van der Rhee}, Bo and Liana Victorino",

booktitle = "The 12th International Research Symposium on Service Excellence in Management (QUIS 12), June 2-5, 2011, Ithaca, New York, USA",

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Laine, T, Jaakkola, E, Suomala, P & Kaartemo, V 2011, The influence of service elements on R&D control: a longitudinal case study. in B van der Rhee & L Victorino (eds), The 12th International Research Symposium on Service Excellence in Management (QUIS 12), June 2-5, 2011, Ithaca, New York, USA. International Research Symposium on Service Excellence in Management QUIS, QUIS/Cornell University, Ithaca, NY, pp. 691-700.

The influence of service elements on R&D control: a longitudinal case study. / Laine, Teemu; Jaakkola, Elina; Suomala, Petri et al.
The 12th International Research Symposium on Service Excellence in Management (QUIS 12), June 2-5, 2011, Ithaca, New York, USA. ed. / Bo van der Rhee; Liana Victorino. Ithaca, NY: QUIS/Cornell University, 2011. p. 691-700 (International Research Symposium on Service Excellence in Management QUIS).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

TY - GEN

T1 - The influence of service elements on R&D control: a longitudinal case study

AU - Laine, Teemu

AU - Jaakkola, Elina

AU - Suomala, Petri

AU - Kaartemo, Valtteri

N1 - ei ut-numeroa 29.3.2014<br/>Contribution: organisation=tta,FACT1=1

PY - 2011

Y1 - 2011

M3 - Conference contribution

SN - 978-0-578-08457-2

T3 - International Research Symposium on Service Excellence in Management QUIS

SP - 691

EP - 700

BT - The 12th International Research Symposium on Service Excellence in Management (QUIS 12), June 2-5, 2011, Ithaca, New York, USA

A2 - van der Rhee, Bo

A2 - Victorino, Liana

PB - QUIS/Cornell University

CY - Ithaca, NY

ER -

Laine T, Jaakkola E, Suomala P, Kaartemo V. The influence of service elements on R&D control: a longitudinal case study. In van der Rhee B, Victorino L, editors, The 12th International Research Symposium on Service Excellence in Management (QUIS 12), June 2-5, 2011, Ithaca, New York, USA. Ithaca, NY: QUIS/Cornell University. 2011. p. 691-700. (International Research Symposium on Service Excellence in Management QUIS).