The Role of DRT in European Urban Public Transport Systems—A Comparison between Tampere, Braunschweig and Genoa

Demand-Responsive Transport (DRT) is one of the most valid solutions to tackle the problems affecting public transport today, both in urban and rural areas. Despite its undoubted advantages, it still remains underdeveloped compared to its great potential. The purpose of this paper is to understand the role that on-demand transport plays in the strategic choices of public transport authorities (PTAs): to this end, this study examined the DRT services of three geographically distant European cities, in order to test different social, cultural and regulatory backgrounds, examining their main characteristics. Tampere, Braunschweig and Genoa were selected for the purposes of this work; data and information were collected by viewing the official websites of public transport companies and by direct contact via mail/telephone with the managers responsible for on-call transport. The data collected were then analyzed based on specific Key Performance Indicators (KPIs) identified in academic literature. The results of this paper show that the role of on-call service in the strategic decisions of PTAs depends on the cultural context of reference; some cities focus more on urban services, others on rural transport. In all three case studies examined, on-demand transport is an important aspect of local mobility and with wide room for growth.