Abstract
Construction project success depends on the multi-firm project organizations involved working together satisfactorily. Yet, satisfaction within multi-firm relationships has rarely been examined as a determinant of construction project success. A pioneering study is carried out to evaluate the extent to which construction project participants' perception of each other's performance reflects on the owner's perception of project success. The data represent 580 performance evaluations carried out among the project owners, project consultants, main contractors and designers. The owner-evaluated performance factors related to the project goals form a dependent variable called Project Success. Dependencies between Project Success and the various performance factors are identified based on Pearson's correlation coefficients. Dependencies were discovered between Project Success and all owner-related relationships and all but one of the non-owner-related relationships. Preliminary sets of discipline-specific and evaluator-specific success factors are identified. The results support the proposition that satisfaction within both owner-related and non-owner-related relationships is reflected on success. Therefore, researchers and practitioners are encouraged to consider project success in terms of multi-firm satisfaction and to engage with multi-firm performance measurement to better understand the heterogeneous performance factors contributing to multi-firm project success.
Original language | English |
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Pages (from-to) | 463-475 |
Number of pages | 13 |
Journal | Construction Management and Economics |
Volume | 30 |
Issue number | 6 |
DOIs | |
Publication status | Published - 1 Jun 2012 |
Externally published | Yes |
Publication type | A1 Journal article-refereed |
Keywords
- Client satisfaction
- multi-firm
- performance improvement
- performance measurement
- project success
- project team
ASJC Scopus subject areas
- Management Information Systems
- Building and Construction
- Industrial and Manufacturing Engineering