The role of the purchasing function in non-financial value creation

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    Abstract

    Costs and transactions have been highlighted in the earlier research and practice around purchasing and supply management (PSM). This study investigates in-depth the role of the PSM function in creating non-financial value for the buying company and its customers. Interview study was used to examine four large organizations both in service and manufacturing industries. The findings indicate that relationship value gives a strong potential for developing successful buyer-seller relationships. Service support and personal interaction arise as important differentiators in building the relationships. Key differences across the different contexts existent in this study are also provided.
    Original languageEnglish
    Title of host publication25th Proceedings of IPSERA 2016 conference,
    Subtitle of host publication20-23.3.2016, Dortmund, Germany.
    Publication statusPublished - 2016
    Publication typeD3 Professional conference proceedings
    EventAnnual International Purchasing and Supply Education and Research Association Conference -
    Duration: 1 Jan 1900 → …

    Conference

    ConferenceAnnual International Purchasing and Supply Education and Research Association Conference
    Period1/01/00 → …

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