"The superhero of the university": Experience-driven design and field study of the university guidance robot

Aparajita Chowdhury; Aino Ahtinen; Kirsikka Kaipainen

doi:10.1145/3377290.3377304

"The superhero of the university": Experience-driven design and field study of the university guidance robot

Aparajita Chowdhury, Aino Ahtinen, Kirsikka Kaipainen

Computing Sciences

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

8 Citations (Scopus)

11 Downloads (Pure)

Abstract

Robots have recently gained popularity in customer service. Especially social robots are nowadays utilized in healthcare, elderly homes and schools. Although it is crucial to design social robots according to well-defined user experience goals, research related to experience-driven design of social robots is still scarce. Experience-Driven Design (EDD) is a framework to design interaction for technology based on certain goals, known as experience goals. In this paper, we present the design and evaluation of the university guidance robot based on the user experience goals defined in previous research. The experience goals are nurture, fellowship and recreation. We designed applications, interaction, and robot's behavior to support the fulfillment of the experience goals. The social robot Pepper served as a platform for the university guidance robot. The evaluation was conducted as a field study in a university campus with 32 university students during the orientation week. According to our findings, the university guide robot successfully evoked nurture, fellowship and recreation among participants.

Original language	English
Title of host publication	AcademicMindtrek 2020 - Proceedings of the 23rd International Academic Mindtrek Conference
Subtitle of host publication	January 2020, Tampere
Publisher	ACM
Pages	1-9
Number of pages	9
ISBN (Electronic)	9781450377744
DOIs	https://doi.org/10.1145/3377290.3377304
Publication status	Published - 29 Jan 2020
Publication type	A4 Article in conference proceedings
Event	Academic MindTrek Conference - Tampere, Finland Duration: 29 Jan 2020 → 30 Jan 2020

Conference

Conference	Academic MindTrek Conference
Country/Territory	Finland
City	Tampere
Period	29/01/20 → 30/01/20

Keywords

experience-driven design
social robots
user experience

Publication forum classification

Publication forum level 1

ASJC Scopus subject areas

Software
Human-Computer Interaction
Computer Vision and Pattern Recognition
Computer Networks and Communications

Access to Document

10.1145/3377290.3377304

The Superhero of the University 2020
This publication is copyrighted. You may download, display and print it for Your own personal use. Commercial use is prohibited.
Accepted author manuscript, 1.26 MB

http://urn.fi/URN:NBN:fi:tuni-202012048503

Cite this

@inproceedings{8a7a21de03664089a4937e4e512eb7bd,

title = "{"}The superhero of the university{"}: Experience-driven design and field study of the university guidance robot",

abstract = "Robots have recently gained popularity in customer service. Especially social robots are nowadays utilized in healthcare, elderly homes and schools. Although it is crucial to design social robots according to well-defined user experience goals, research related to experience-driven design of social robots is still scarce. Experience-Driven Design (EDD) is a framework to design interaction for technology based on certain goals, known as experience goals. In this paper, we present the design and evaluation of the university guidance robot based on the user experience goals defined in previous research. The experience goals are nurture, fellowship and recreation. We designed applications, interaction, and robot's behavior to support the fulfillment of the experience goals. The social robot Pepper served as a platform for the university guidance robot. The evaluation was conducted as a field study in a university campus with 32 university students during the orientation week. According to our findings, the university guide robot successfully evoked nurture, fellowship and recreation among participants.",

keywords = "experience-driven design, social robots, user experience",

author = "Aparajita Chowdhury and Aino Ahtinen and Kirsikka Kaipainen",

year = "2020",

month = jan,

day = "29",

doi = "10.1145/3377290.3377304",

language = "English",

pages = "1--9",

booktitle = "AcademicMindtrek 2020 - Proceedings of the 23rd International Academic Mindtrek Conference",

publisher = "ACM",

note = "Academic MindTrek Conference ; Conference date: 29-01-2020 Through 30-01-2020",

}

Chowdhury, A , Ahtinen, A & Kaipainen, K 2020, "The superhero of the university": Experience-driven design and field study of the university guidance robot. in AcademicMindtrek 2020 - Proceedings of the 23rd International Academic Mindtrek Conference: January 2020, Tampere. ACM, pp. 1-9, Academic MindTrek Conference, Tampere, Finland, 29/01/20. https://doi.org/10.1145/3377290.3377304

"The superhero of the university": Experience-driven design and field study of the university guidance robot. / Chowdhury, Aparajita ; Ahtinen, Aino ; Kaipainen, Kirsikka.
AcademicMindtrek 2020 - Proceedings of the 23rd International Academic Mindtrek Conference: January 2020, Tampere. ACM, 2020. p. 1-9.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

TY - GEN

T1 - "The superhero of the university"

T2 - Academic MindTrek Conference

AU - Chowdhury, Aparajita

AU - Ahtinen, Aino

AU - Kaipainen, Kirsikka

PY - 2020/1/29

Y1 - 2020/1/29

N2 - Robots have recently gained popularity in customer service. Especially social robots are nowadays utilized in healthcare, elderly homes and schools. Although it is crucial to design social robots according to well-defined user experience goals, research related to experience-driven design of social robots is still scarce. Experience-Driven Design (EDD) is a framework to design interaction for technology based on certain goals, known as experience goals. In this paper, we present the design and evaluation of the university guidance robot based on the user experience goals defined in previous research. The experience goals are nurture, fellowship and recreation. We designed applications, interaction, and robot's behavior to support the fulfillment of the experience goals. The social robot Pepper served as a platform for the university guidance robot. The evaluation was conducted as a field study in a university campus with 32 university students during the orientation week. According to our findings, the university guide robot successfully evoked nurture, fellowship and recreation among participants.

AB - Robots have recently gained popularity in customer service. Especially social robots are nowadays utilized in healthcare, elderly homes and schools. Although it is crucial to design social robots according to well-defined user experience goals, research related to experience-driven design of social robots is still scarce. Experience-Driven Design (EDD) is a framework to design interaction for technology based on certain goals, known as experience goals. In this paper, we present the design and evaluation of the university guidance robot based on the user experience goals defined in previous research. The experience goals are nurture, fellowship and recreation. We designed applications, interaction, and robot's behavior to support the fulfillment of the experience goals. The social robot Pepper served as a platform for the university guidance robot. The evaluation was conducted as a field study in a university campus with 32 university students during the orientation week. According to our findings, the university guide robot successfully evoked nurture, fellowship and recreation among participants.

KW - experience-driven design

KW - social robots

KW - user experience

U2 - 10.1145/3377290.3377304

DO - 10.1145/3377290.3377304

M3 - Conference contribution

AN - SCOPUS:85080943314

SP - 1

EP - 9

BT - AcademicMindtrek 2020 - Proceedings of the 23rd International Academic Mindtrek Conference

PB - ACM

Y2 - 29 January 2020 through 30 January 2020

ER -

"The superhero of the university": Experience-driven design and field study of the university guidance robot

Abstract

Conference

Keywords

Publication forum classification

ASJC Scopus subject areas

Access to Document

Fingerprint

Cite this