"The superhero of the university": Experience-driven design and field study of the university guidance robot

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

1 Citation (Scopus)
7 Downloads (Pure)


Robots have recently gained popularity in customer service. Especially social robots are nowadays utilized in healthcare, elderly homes and schools. Although it is crucial to design social robots according to well-defined user experience goals, research related to experience-driven design of social robots is still scarce. Experience-Driven Design (EDD) is a framework to design interaction for technology based on certain goals, known as experience goals. In this paper, we present the design and evaluation of the university guidance robot based on the user experience goals defined in previous research. The experience goals are nurture, fellowship and recreation. We designed applications, interaction, and robot's behavior to support the fulfillment of the experience goals. The social robot Pepper served as a platform for the university guidance robot. The evaluation was conducted as a field study in a university campus with 32 university students during the orientation week. According to our findings, the university guide robot successfully evoked nurture, fellowship and recreation among participants.

Original languageEnglish
Title of host publicationAcademicMindtrek 2020 - Proceedings of the 23rd International Academic Mindtrek Conference
Subtitle of host publicationJanuary 2020, Tampere
Number of pages9
ISBN (Electronic)9781450377744
Publication statusPublished - 29 Jan 2020
Publication typeA4 Article in conference proceedings
EventAcademic MindTrek Conference - Tampere, Finland
Duration: 29 Jan 202030 Jan 2020


ConferenceAcademic MindTrek Conference


  • experience-driven design
  • social robots
  • user experience

Publication forum classification

  • Publication forum level 1

ASJC Scopus subject areas

  • Software
  • Human-Computer Interaction
  • Computer Vision and Pattern Recognition
  • Computer Networks and Communications


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