Towards a Digital Twin of a Service: A Case of Communicating Process and Cost Implications of a New Aftersales Service with an Animation

Marta Tkaczyk; Anna Salina; Jouni Lyly-Yrjänäinen; Teemu Laine

Towards a Digital Twin of a Service: A Case of Communicating Process and Cost Implications of a New Aftersales Service with an Animation

Marta Tkaczyk, Anna Salina, Jouni Lyly-Yrjänäinen, Teemu Laine

Industrial Engineering and Management

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

Original language	English
Title of host publication	16th Manufacturing & Service Accounting Research Conference (MSAR 2022), June 29-July 1, 2022, Pisa, Italy
Publisher	European Institute for Advanced Studies in Management, EIASM
Number of pages	22
Publication status	Published - 2022
Publication type	A4 Article in conference proceedings
Event	Manufacturing & Service Accounting Research Conference (MSAR) - Pisa, Italy Duration: 29 Jun 2022 → 1 Jul 2022

Publication series

Name	Proceedings of the Manufacturing Accounting Research Conference
ISSN (Electronic)	2295-1709

Conference

Conference	Manufacturing & Service Accounting Research Conference (MSAR)
Country/Territory	Italy
City	Pisa
Period	29/06/22 → 1/07/22

Publication forum classification

Publication forum level 0

Cite this

Tkaczyk, M., Salina, A., Lyly-Yrjänäinen, J., & Laine, T. (2022). Towards a Digital Twin of a Service: A Case of Communicating Process and Cost Implications of a New Aftersales Service with an Animation. In 16th Manufacturing & Service Accounting Research Conference (MSAR 2022), June 29-July 1, 2022, Pisa, Italy (Proceedings of the Manufacturing Accounting Research Conference). European Institute for Advanced Studies in Management, EIASM.

Tkaczyk, Marta ; Salina, Anna ; Lyly-Yrjänäinen, Jouni et al. / Towards a Digital Twin of a Service: A Case of Communicating Process and Cost Implications of a New Aftersales Service with an Animation. 16th Manufacturing & Service Accounting Research Conference (MSAR 2022), June 29-July 1, 2022, Pisa, Italy. European Institute for Advanced Studies in Management, EIASM, 2022. (Proceedings of the Manufacturing Accounting Research Conference).

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title = "Towards a Digital Twin of a Service: A Case of Communicating Process and Cost Implications of a New Aftersales Service with an Animation",

author = "Marta Tkaczyk and Anna Salina and Jouni Lyly-Yrj{\"a}n{\"a}inen and Teemu Laine",

year = "2022",

language = "English",

series = "Proceedings of the Manufacturing Accounting Research Conference",

publisher = "European Institute for Advanced Studies in Management, EIASM",

booktitle = "16th Manufacturing & Service Accounting Research Conference (MSAR 2022), June 29-July 1, 2022, Pisa, Italy",

note = "Manufacturing & Service Accounting Research Conference (MSAR) ; Conference date: 29-06-2022 Through 01-07-2022",

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Tkaczyk, M, Salina, A, Lyly-Yrjänäinen, J & Laine, T 2022, Towards a Digital Twin of a Service: A Case of Communicating Process and Cost Implications of a New Aftersales Service with an Animation. in 16th Manufacturing & Service Accounting Research Conference (MSAR 2022), June 29-July 1, 2022, Pisa, Italy. Proceedings of the Manufacturing Accounting Research Conference, European Institute for Advanced Studies in Management, EIASM, Manufacturing & Service Accounting Research Conference (MSAR), Pisa, Italy, 29/06/22.

Towards a Digital Twin of a Service: A Case of Communicating Process and Cost Implications of a New Aftersales Service with an Animation. / Tkaczyk, Marta; Salina, Anna; Lyly-Yrjänäinen, Jouni et al.

16th Manufacturing & Service Accounting Research Conference (MSAR 2022), June 29-July 1, 2022, Pisa, Italy. European Institute for Advanced Studies in Management, EIASM, 2022. (Proceedings of the Manufacturing Accounting Research Conference).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

TY - GEN

T1 - Towards a Digital Twin of a Service: A Case of Communicating Process and Cost Implications of a New Aftersales Service with an Animation

AU - Tkaczyk, Marta

AU - Salina, Anna

AU - Lyly-Yrjänäinen, Jouni

AU - Laine, Teemu

PY - 2022

Y1 - 2022

M3 - Conference contribution

T3 - Proceedings of the Manufacturing Accounting Research Conference

BT - 16th Manufacturing & Service Accounting Research Conference (MSAR 2022), June 29-July 1, 2022, Pisa, Italy

PB - European Institute for Advanced Studies in Management, EIASM

T2 - Manufacturing & Service Accounting Research Conference (MSAR)

Y2 - 29 June 2022 through 1 July 2022

ER -

Tkaczyk M, Salina A, Lyly-Yrjänäinen J , Laine T. Towards a Digital Twin of a Service: A Case of Communicating Process and Cost Implications of a New Aftersales Service with an Animation. In 16th Manufacturing & Service Accounting Research Conference (MSAR 2022), June 29-July 1, 2022, Pisa, Italy. European Institute for Advanced Studies in Management, EIASM. 2022. (Proceedings of the Manufacturing Accounting Research Conference).