TY - GEN
T1 - Towards a Human-Centred Artificial Intelligence Maturity Model
AU - Hartikainen, Maria
AU - Väänänen, Kaisa
AU - Olsson, Thomas
N1 - Funding Information:
We thank the interviewees for their time. We are also grateful for the funders of KITE project (Human-Centered AI Solutions for the Smart City) in which this research was conducted: European Regional Development Fund, Business Tampere and University of Tampere.
Publisher Copyright:
© 2023 Owner/Author.
PY - 2023/4/19
Y1 - 2023/4/19
N2 - Artificial intelligence (AI) is becoming a central building block of computational systems. Following the long traditions of human-centered design, Human-Centered AI (HCAI) emphasises the importance of putting humans and various societal considerations in the centre of the development. However, the question is: how to realise HCAI when designing systems that utilise novel computational tools and require consideration of increasingly broad set of requirements, spanning from fairness and transparency to accountability and ethics? The purpose of our study is to support the AI development practices in companies in order for the humans to have AI solutions that are efficient, trustworthy, and safe. To this end, we propose a maturity model for HCAI (HCAI-MM). In this paper we present the first phase of the model development, in which the central building blocks of HCAI are specified and initial company requirements for the model's structure and content are evaluated with four AI developers.
AB - Artificial intelligence (AI) is becoming a central building block of computational systems. Following the long traditions of human-centered design, Human-Centered AI (HCAI) emphasises the importance of putting humans and various societal considerations in the centre of the development. However, the question is: how to realise HCAI when designing systems that utilise novel computational tools and require consideration of increasingly broad set of requirements, spanning from fairness and transparency to accountability and ethics? The purpose of our study is to support the AI development practices in companies in order for the humans to have AI solutions that are efficient, trustworthy, and safe. To this end, we propose a maturity model for HCAI (HCAI-MM). In this paper we present the first phase of the model development, in which the central building blocks of HCAI are specified and initial company requirements for the model's structure and content are evaluated with four AI developers.
KW - artificial intelligence
KW - company practices
KW - human-centered artificial intelligence
KW - human-centered design
KW - maturity models
U2 - 10.1145/3544549.3585752
DO - 10.1145/3544549.3585752
M3 - Conference contribution
AN - SCOPUS:85158083107
T3 - Conference on Human Factors in Computing Systems - Proceedings
BT - CHI 2023 - Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems
PB - ACM
T2 - ACM SIGCHI annual conference on human factors in computing systems
Y2 - 23 April 2023 through 28 April 2023
ER -