Towards Digital Transformation: Knowledge Management as an Enabler in a Public Sector Asset Lifecycle

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Abstract

Organisations often have visions of implementing advanced digital technologies, such as digital twins, regardless of whether the organisations are mature enough for these technologies. It is a common misconception that implementing advanced technologies will automatically lead to digital transformation and solve organisational challenges, such as disruptions in information flows or the inability to learn from recurring mistakes. The reality is, however, the contrary: emerging advanced technologies and digital transformation demand first and foremost reliable, high-quality data and the ability to use them. Therefore, organisations with inadequate information processes need to pay attention to their knowledge management (KM). In this paper, we demonstrate how KM is an enabler of digital transformation. A case study of a public sector asset lifecycle was conducted. Data were collected by interviewing 26 people representing the focal case organisation and its stakeholders. The results highlight the importance of organised KM for digital transformation. We identify enablers of digital transformation from the KM perspective.
Original languageEnglish
Title of host publicationProceedings of the 15th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management (IC3K 2023)
EditorsLe Gruenwald, Elio Masciari, Colette Rolland, Jorge Bernardino
PublisherSCITEPRESS
Pages157-165
Number of pages9
Volume3 : KMIS
ISBN (Electronic)978-989-758-671-2
DOIs
Publication statusPublished - 2023
Publication typeA4 Article in conference proceedings
EventInternational Conference on Knowledge Management and Information Systems - Rome, Italy
Duration: 13 Nov 202315 Nov 2023

Publication series

NameIC3K
ISSN (Electronic)2184-3228

Conference

ConferenceInternational Conference on Knowledge Management and Information Systems
Country/TerritoryItaly
CityRome
Period13/11/2315/11/23

Publication forum classification

  • Publication forum level 1

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