Understanding and Managing Customer Experiences

Elina Jaakkola, Larissa Becker, Ekaterina Panina

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

5 Citations (Scopus)
Original languageEnglish
Title of host publicationThe Palgrave Handbook of Service Management
EditorsBo Edvardsson, Bård Tronvoll
PublisherPalgrave Macmillan
Pages655-675
Number of pages21
Edition1
ISBN (Electronic)9783030918286
ISBN (Print)9783030918279
DOIs
Publication statusPublished - 2022
Publication typeA3 Book chapter

Publication forum classification

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