Understanding Matchmakers’ Experiences, Principles and Practices of Assembling Innovation Teams

Sami Koivunen, Ekaterina Olshannikova, Thomas Olsson

Research output: Contribution to journalArticleScientificpeer-review

5 Citations (Scopus)
18 Downloads (Pure)

Abstract

The team composition of a project team is an essential determinant of the success of innovation projects that aim to produce novel solution ideas. Team assembly is essentially complex and sensitive decision-making, yet little supported by information technology (IT). In order to design appropriate digital tools for team assembly, and team formation more broadly, we call for profoundly understanding the practices and principles of matchmakers who manually assemble teams in specific contexts. This paper reports interviews with 13 expert matchmakers who are regularly assembling multidisciplinary innovation teams in various organizational environments in Finland. Based on qualitative analysis of their experiences, we provide insights into their established practices and principles in team assembly. We conceptualize and describe common tactical approaches on different typical levels of team assembly, including arranging approaches like “key-skills-first”, “generalist-first” and “topic-interest-first”, and balancing approaches like “equally-skilled-teams” and “high-expertise-teams”. The reported empirical insights can help to design IT systems that support team assembly according to different tactics.

Original languageEnglish
Pages (from-to)589–616
Number of pages28
JournalComputer Supported Cooperative Work: The Journal of Collaborative Computing
Volume30
Issue number4
DOIs
Publication statusPublished - 2021
Publication typeA1 Journal article-refereed

Keywords

  • Collaboration
  • Decision-making
  • Innovation teams
  • Matchmaking
  • Social matching
  • Team assembly
  • Team formation
  • Working life

Publication forum classification

  • Publication forum level 2

ASJC Scopus subject areas

  • General Computer Science

Fingerprint

Dive into the research topics of 'Understanding Matchmakers’ Experiences, Principles and Practices of Assembling Innovation Teams'. Together they form a unique fingerprint.

Cite this