User Experience Goals for Designing Industrial Human-Cobot Collaboration: A Case Study of Franka Panda Robot

Aparajita Chowdhury; Aino Ahtinen; Roel Pieters; Kaisa Väänänen

doi:10.1145/3419249.3420161

User Experience Goals for Designing Industrial Human-Cobot Collaboration: A Case Study of Franka Panda Robot

Aparajita Chowdhury, Aino Ahtinen, Roel Pieters, Kaisa Väänänen

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

1 Citation (Scopus)

38 Downloads (Pure)

Abstract

Pleasurable user experience (UX) is an essential design target in human-technology interaction. It helps to fulfil users' expectations and to complete tasks successfully, in both everyday life and work contexts. In the industrial context, collaborative robots (cobots) are developed to reduce users' workload. In this context, the human workers and cobots share tasks and the workspace. Traditionally, design of such machinery has focused on functionality and safety. One approach that focuses on designing for broader aspects of pleasurable user experience is experience-driven design (EDD). EDD allows UX designers to identify and design for certain experiences using experience goals. In this study, we explored experience goals suitable for the design of human-cobot interaction. We observed and interviewed 22 participants in a laboratory setup, where they performed a collaborative task with Franka Panda cobot. As a result, we identified four prominent UX goals: fellowship and sympathy; inspiration; safety and trust; and accomplishment.

Original language	English
Title of host publication	NordiCHI 2020 - Proceedings of the 11th Nordic Conference on Human-Computer Interaction
Subtitle of host publication	Shaping Experiences, Shaping Society
Publisher	ACM
Number of pages	13
ISBN (Electronic)	9781450375795
DOIs	https://doi.org/10.1145/3419249.3420161
Publication status	Published - 2020
Publication type	A4 Article in conference proceedings
Event	Nordic Conference on Human-Computer Interaction - Virtual, Online, Estonia Duration: 25 Oct 2020 → 29 Oct 2020

Conference

Conference	Nordic Conference on Human-Computer Interaction
Country/Territory	Estonia
City	Virtual, Online
Period	25/10/20 → 29/10/20

Keywords

Collaborative Robots
Experience-Driven Design
HumanCobot Interaction
Industrial Robots
User Experience
UX Goals

Publication forum classification

Publication forum level 1

ASJC Scopus subject areas

Human-Computer Interaction
Computer Networks and Communications
Computer Vision and Pattern Recognition
Software

Access to Document

10.1145/3419249.3420161

User Experience Goals for Designing 2020
This publication is copyrighted. You may download, display and print it for Your own personal use. Commercial use is prohibited.
Accepted author manuscript, 921 KB

http://urn.fi/URN:NBN:fi:tuni-202012048505

Cite this

@inproceedings{5fdbd7a9b5ba45d1b59b45042fe80345,

title = "User Experience Goals for Designing Industrial Human-Cobot Collaboration: A Case Study of Franka Panda Robot",

abstract = "Pleasurable user experience (UX) is an essential design target in human-technology interaction. It helps to fulfil users' expectations and to complete tasks successfully, in both everyday life and work contexts. In the industrial context, collaborative robots (cobots) are developed to reduce users' workload. In this context, the human workers and cobots share tasks and the workspace. Traditionally, design of such machinery has focused on functionality and safety. One approach that focuses on designing for broader aspects of pleasurable user experience is experience-driven design (EDD). EDD allows UX designers to identify and design for certain experiences using experience goals. In this study, we explored experience goals suitable for the design of human-cobot interaction. We observed and interviewed 22 participants in a laboratory setup, where they performed a collaborative task with Franka Panda cobot. As a result, we identified four prominent UX goals: fellowship and sympathy; inspiration; safety and trust; and accomplishment.",

keywords = "Collaborative Robots, Experience-Driven Design, HumanCobot Interaction, Industrial Robots, User Experience, UX Goals",

author = "Aparajita Chowdhury and Aino Ahtinen and Roel Pieters and Kaisa V{\"a}{\"a}n{\"a}nen",

note = "Publisher Copyright: {\textcopyright} 2020 ACM. Copyright: Copyright 2020 Elsevier B.V., All rights reserved.; Nordic Conference on Human-Computer Interaction ; Conference date: 25-10-2020 Through 29-10-2020",

year = "2020",

doi = "10.1145/3419249.3420161",

language = "English",

booktitle = "NordiCHI 2020 - Proceedings of the 11th Nordic Conference on Human-Computer Interaction",

publisher = "ACM",

}

Chowdhury, A , Ahtinen, A , Pieters, R & Väänänen, K 2020, User Experience Goals for Designing Industrial Human-Cobot Collaboration: A Case Study of Franka Panda Robot. in NordiCHI 2020 - Proceedings of the 11th Nordic Conference on Human-Computer Interaction: Shaping Experiences, Shaping Society., 83, ACM, Nordic Conference on Human-Computer Interaction, Virtual, Online, Estonia, 25/10/20. https://doi.org/10.1145/3419249.3420161

User Experience Goals for Designing Industrial Human-Cobot Collaboration : A Case Study of Franka Panda Robot. / Chowdhury, Aparajita ; Ahtinen, Aino ; Pieters, Roel et al.

NordiCHI 2020 - Proceedings of the 11th Nordic Conference on Human-Computer Interaction: Shaping Experiences, Shaping Society. ACM, 2020. 83.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

TY - GEN

T1 - User Experience Goals for Designing Industrial Human-Cobot Collaboration

T2 - Nordic Conference on Human-Computer Interaction

AU - Chowdhury, Aparajita

AU - Ahtinen, Aino

AU - Pieters, Roel

AU - Väänänen, Kaisa

PY - 2020

Y1 - 2020

N2 - Pleasurable user experience (UX) is an essential design target in human-technology interaction. It helps to fulfil users' expectations and to complete tasks successfully, in both everyday life and work contexts. In the industrial context, collaborative robots (cobots) are developed to reduce users' workload. In this context, the human workers and cobots share tasks and the workspace. Traditionally, design of such machinery has focused on functionality and safety. One approach that focuses on designing for broader aspects of pleasurable user experience is experience-driven design (EDD). EDD allows UX designers to identify and design for certain experiences using experience goals. In this study, we explored experience goals suitable for the design of human-cobot interaction. We observed and interviewed 22 participants in a laboratory setup, where they performed a collaborative task with Franka Panda cobot. As a result, we identified four prominent UX goals: fellowship and sympathy; inspiration; safety and trust; and accomplishment.

AB - Pleasurable user experience (UX) is an essential design target in human-technology interaction. It helps to fulfil users' expectations and to complete tasks successfully, in both everyday life and work contexts. In the industrial context, collaborative robots (cobots) are developed to reduce users' workload. In this context, the human workers and cobots share tasks and the workspace. Traditionally, design of such machinery has focused on functionality and safety. One approach that focuses on designing for broader aspects of pleasurable user experience is experience-driven design (EDD). EDD allows UX designers to identify and design for certain experiences using experience goals. In this study, we explored experience goals suitable for the design of human-cobot interaction. We observed and interviewed 22 participants in a laboratory setup, where they performed a collaborative task with Franka Panda cobot. As a result, we identified four prominent UX goals: fellowship and sympathy; inspiration; safety and trust; and accomplishment.

KW - Collaborative Robots

KW - Experience-Driven Design

KW - HumanCobot Interaction

KW - Industrial Robots

KW - User Experience

KW - UX Goals

U2 - 10.1145/3419249.3420161

DO - 10.1145/3419249.3420161

M3 - Conference contribution

AN - SCOPUS:85095845015

BT - NordiCHI 2020 - Proceedings of the 11th Nordic Conference on Human-Computer Interaction

PB - ACM

Y2 - 25 October 2020 through 29 October 2020

ER -

User Experience Goals for Designing Industrial Human-Cobot Collaboration: A Case Study of Franka Panda Robot

Abstract

Conference

Keywords

Publication forum classification

ASJC Scopus subject areas

Access to Document

Fingerprint

Cite this