Abstract
Value assessment of e-government services remains a challenging task. In this study, we apply a value creation model of electronic business and value for money assessment approach of e-government service in an attempt to better understand value creation from the municipality perspective. By conducting semi-structured interviews and analysis of e-government service data we investigate how digital service creates value in public services focusing on the municipality perspective. We present the identified sources of value and the indicators of value that could be derived from the analysis of data from the service. We discuss the complementary findings from performing value assessment using e-commerce and e-government models, the limitations of conducting value assessment of e-government services and performing financial analysis, and conclude with directions for future research.
| Original language | English |
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| Title of host publication | Proceedings of the 50th Hawaii International Conference on System Sciences |
| Subtitle of host publication | HICSS-50: January 4-7, 2017, Hilton Waikoloa Village |
| Pages | 2569-2578 |
| Number of pages | 9 |
| ISBN (Electronic) | 978-0-9981331-0-2 |
| Publication status | Published - 5 Jan 2017 |
| Publication type | A4 Article in conference proceedings |
| Event | Annual Hawaii International Conference on System Sciences - Duration: 1 Jan 1900 → … |
Conference
| Conference | Annual Hawaii International Conference on System Sciences |
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| Period | 1/01/00 → … |
Publication forum classification
- Publication forum level 1