Viewpoint - Paradigm Shift of Water Services in Finland: From Production Mentality to Service Mindset

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    Abstract

    In this article, the current management paradigm of water services in Finland is conceptualised. For this purpose, the managers of water utility in ten Finnish municipalities were interviewed. Consequently, the ways in which water services are perceived and managed are also described in this article. In addition, it is argued that the current paradigm produces systemic behaviour that can be considered to give rise to unsustainable ways of developing water services. Based on the problems of the current paradigm, an alternative paradigm is drafted that rethinks the value-creation logic. This alternative paradigm implies that one should be aware of the interactions between systems in which water services play a crucial role, and act accordingly.
    Original languageEnglish
    Pages (from-to)433-446
    Number of pages14
    JournalWater Alternatives
    Volume8
    Issue number3
    Publication statusPublished - Oct 2015
    Publication typeA1 Journal article-refereed

    Keywords

    • Water services
    • Paradigm
    • Paradigm shift

    Publication forum classification

    • Publication forum level 1

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