Why discontinue Facebook usage? An empirical investigation based on a push–pull–mooring framework

Shaoxiong Fu, Hongxiu Li, Yong Liu

Research output: Contribution to journalArticleScientificpeer-review

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Abstract

Purpose: Social media platforms are currently facing the challenge of declining user activity. Building on the push–pull–mooring (PPM) framework, the current study developed a research model to evaluate factors that affect Facebook discontinuance. Design/methodology/approach: The proposed research model assessed how push factors (e.g. Facebook fatigue and dissatisfaction), a pull factor (e.g. alternative attractiveness) and mooring factors (e.g. personal norms and habit of using Facebook) affected the discontinued usage behavior regarding Facebook. The proposed research model was validated using empirical data (n = 412) collected from Facebook users. Findings: Facebook fatigue, dissatisfaction and alternative attractiveness significantly and positively affected discontinued Facebook usage. Personal norms and habit of using Facebook had a converse influence in this regard. Dissatisfaction had a stronger positive impact than Facebook fatigue and alternative attractiveness on the discontinued usage behavior regarding Facebook. Habits of using Facebook had a greater negative effect than personal norms of using Facebook on the discontinued usage behavior regarding Facebook by users. Originality/value: This study extends extant literature on social media discontinuance to identify the antecedents of discontinuous usage behavior in social media. This study enriches the literature on social media discontinuance by shedding light on the different degrees of effect of the push, pull and mooring factors on discontinuous social media usage behavior.

Original languageEnglish
Pages (from-to)2318-2337
Number of pages20
JournalIndustrial Management and Data Systems
Volume121
Issue number11
DOIs
Publication statusPublished - 2021
Publication typeA1 Journal article-refereed

Keywords

  • Alternative attractiveness
  • Dissatisfaction
  • Habit
  • Personal norm
  • Push–pull–mooring framework
  • Social media discontinuance
  • Social media fatigue

Publication forum classification

  • Publication forum level 1

ASJC Scopus subject areas

  • Management Information Systems
  • Industrial relations
  • Computer Science Applications
  • Strategy and Management
  • Industrial and Manufacturing Engineering

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