Contributors: Lehtimäki Hanna, Kujala Johanna, Hagman Sirkka / Abstract: The purpose of the research is to better understand the role of middle management in building trust in organizational crisis. The empirical research was conducted in an internationally operating industrial company after the financial crisis. A total of 26 persons participated in the interviews. The study shows how middle management, shop stewards and top management construct differing social realities in their speech. Shops stewards construct a social reality of low trust and high distrust. Top management position themselves in high trust and low distrust by expressing the importance of pursuing opportunities and new initiatives. Middle management constructs both high trust and high distrust in their speech, and thus strengthens their role in building trust after the crisis.
Aikajakso
7 marrask. 2011
Tapahtuman otsikko
Strategic Management Society 31st Annual International Conference, November 6-9, 2011, Miami, USA