A co-design study of digital service ideas in the bus context

Elina Hildén, Jarno Ojala, Kaisa Väänänen

    Tutkimustuotos: KonferenssiartikkeliScientificvertaisarvioitu

    1 Sitaatiot (Scopus)
    41 Lataukset (Pure)

    Abstrakti

    To enhance the desirability of public transportation, it is important to design for positive travel experience. The context of bus transportation has broad potential for utilization of novel, supplementary digital services beyond travel information. The aim of our research was to study bus passengers’ needs and expectations for future digital services and to develop initial service concept ideas through co-design. To this end, three Idea generating workshops with 24 participants were arranged. Our findings reveal six service themes that can be used as a basis of designing future digital traveling services: (1) Information at a glance while traveling, (2) Entertainment and entertaining activities, (3) Services that support social interaction, (4) Multiple channels to provide travel information, (5) Extra services for better travel experience, and (6) Services that people already expect to have. The themes are discussed and further elaborated in this paper.

    AlkuperäiskieliEnglanti
    OtsikkoHuman-Computer Interaction - INTERACT 2017 - 16th IFIP TC 13 International Conference, Proceedings
    KustantajaSpringer Verlag
    Sivut295-312
    Sivumäärä18
    ISBN (painettu)9783319677439
    DOI - pysyväislinkit
    TilaJulkaistu - 2017
    OKM-julkaisutyyppiA4 Artikkeli konferenssijulkaisussa
    TapahtumaIFIP TC13 CONFERENCE ON HUMAN-COMPUTER INTERACTION -
    Kesto: 1 tammik. 1900 → …

    Julkaisusarja

    NimiLecture Notes in Computer Science
    Vuosikerta10513
    ISSN (painettu)0302-9743
    ISSN (elektroninen)1611-3349

    Conference

    ConferenceIFIP TC13 CONFERENCE ON HUMAN-COMPUTER INTERACTION
    Ajanjakso1/01/00 → …

    Julkaisufoorumi-taso

    • Jufo-taso 1

    !!ASJC Scopus subject areas

    • Theoretical Computer Science
    • Computer Science(all)

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