A social service robot in a shopping mall: Expectations of the management, retailers and consumers

Marketta Niemelä; Päivi Heikkilä; Hanna Lammi

doi:10.1145/3029798.3038301

A social service robot in a shopping mall: Expectations of the management, retailers and consumers

Marketta Niemelä
, Päivi Heikkilä
, Hanna Lammi

Tutkimustuotos: Konferenssiartikkeli › Tieteellinen › vertaisarvioitu

75 Sitaatiot (Scopus)

Abstrakti

Consumers often respond positively to social service robots in retail context but less is known about the expectations and success criteria of the management and retailers for such robots. We have introduced a humanoid social robot (Pepper) in a shopping mall and report the results of a mall management workshop, interviews of eight retailers and a consumer customer workshop. The results show that the stakeholders find important that the robot creates warm and fun atmosphere in the mall as well as provides practical help for the customers and workers.

Alkuperäiskieli	Englanti
Otsikko	HRI 2017 - Companion of the 2017 ACM/IEEE International Conference on Human-Robot Interaction
Kustantaja	ACM
Sivut	227-228
Sivumäärä	2
ISBN (elektroninen)	9781450348850
DOI - pysyväislinkit	https://doi.org/10.1145/3029798.3038301
Tila	Julkaistu - 6 maalisk. 2017
Julkaistu ulkoisesti	Kyllä
OKM-julkaisutyyppi	A4 Artikkeli konferenssijulkaisussa
Tapahtuma	12th Annual ACM/IEEE International Conference on Human-Robot Interaction, HRI 2017 - Vienna, Itävalta Kesto: 6 maalisk. 2017 → 9 maalisk. 2017

Conference

Conference	12th Annual ACM/IEEE International Conference on Human-Robot Interaction, HRI 2017
Maa/Alue	Itävalta
Kaupunki	Vienna
Ajanjakso	6/03/17 → 9/03/17

!!ASJC Scopus subject areas

Artificial Intelligence
Human-Computer Interaction
Electrical and Electronic Engineering

Pääsy asiakirjaan

10.1145/3029798.3038301

Siteeraa tätä

@inproceedings{9551e04334f64b05b92ec1251fdfae1e,

title = "A social service robot in a shopping mall: Expectations of the management, retailers and consumers",

abstract = "Consumers often respond positively to social service robots in retail context but less is known about the expectations and success criteria of the management and retailers for such robots. We have introduced a humanoid social robot (Pepper) in a shopping mall and report the results of a mall management workshop, interviews of eight retailers and a consumer customer workshop. The results show that the stakeholders find important that the robot creates warm and fun atmosphere in the mall as well as provides practical help for the customers and workers.",

keywords = "customer service, expectations, human-robot interaction, shopping mall, social robot",

author = "Marketta Niemel{\"a} and P{\"a}ivi Heikkil{\"a} and Hanna Lammi",

note = "Publisher Copyright: {\textcopyright} 2017 Authors.; 12th Annual ACM/IEEE International Conference on Human-Robot Interaction, HRI 2017 ; Conference date: 06-03-2017 Through 09-03-2017",

year = "2017",

month = mar,

day = "6",

doi = "10.1145/3029798.3038301",

language = "English",

pages = "227--228",

booktitle = "HRI 2017 - Companion of the 2017 ACM/IEEE International Conference on Human-Robot Interaction",

publisher = "ACM",

address = "United States",

}

Niemelä, M, Heikkilä, P & Lammi, H 2017, A social service robot in a shopping mall: Expectations of the management, retailers and consumers. julkaisussa HRI 2017 - Companion of the 2017 ACM/IEEE International Conference on Human-Robot Interaction. ACM, Sivut 227-228, 12th Annual ACM/IEEE International Conference on Human-Robot Interaction, HRI 2017, Vienna, Itävalta, 6/03/17. https://doi.org/10.1145/3029798.3038301

TY - GEN

T1 - A social service robot in a shopping mall

T2 - 12th Annual ACM/IEEE International Conference on Human-Robot Interaction, HRI 2017

AU - Niemelä, Marketta

AU - Heikkilä, Päivi

AU - Lammi, Hanna

PY - 2017/3/6

Y1 - 2017/3/6

N2 - Consumers often respond positively to social service robots in retail context but less is known about the expectations and success criteria of the management and retailers for such robots. We have introduced a humanoid social robot (Pepper) in a shopping mall and report the results of a mall management workshop, interviews of eight retailers and a consumer customer workshop. The results show that the stakeholders find important that the robot creates warm and fun atmosphere in the mall as well as provides practical help for the customers and workers.

AB - Consumers often respond positively to social service robots in retail context but less is known about the expectations and success criteria of the management and retailers for such robots. We have introduced a humanoid social robot (Pepper) in a shopping mall and report the results of a mall management workshop, interviews of eight retailers and a consumer customer workshop. The results show that the stakeholders find important that the robot creates warm and fun atmosphere in the mall as well as provides practical help for the customers and workers.

KW - customer service

KW - expectations

KW - human-robot interaction

KW - shopping mall

KW - social robot

U2 - 10.1145/3029798.3038301

DO - 10.1145/3029798.3038301

M3 - Conference contribution

AN - SCOPUS:85016395946

SP - 227

EP - 228

BT - HRI 2017 - Companion of the 2017 ACM/IEEE International Conference on Human-Robot Interaction

PB - ACM

Y2 - 6 March 2017 through 9 March 2017

ER -

A social service robot in a shopping mall: Expectations of the management, retailers and consumers

Abstrakti

Conference

!!ASJC Scopus subject areas

Pääsy asiakirjaan

Sormenjälki

Siteeraa tätä