Building a New Information Technology Operating Model to Support Digital Transformation: A Case Study in Oil and Gas Sector

Muhammad Suleman, Jolita Ralyté, Samuli Pekkola, Tuomas Ahola

Tutkimustuotos: KonferenssiartikkeliScientificvertaisarvioitu


Multinational corporations are facing increasing demands on their IT function due to digital innovation and transformation. However, a traditional IT function often lacks capabilities required for successful digital transformation. This necessitates a comprehensive change in its IT operating model (ITOM), encompassing people, processes, technology, governance, agility, outsourcing, and more. This article presents a case study of a large European oil and gas company's IT function, exploring the design and implementation process of a new ITOM. Qualitative interviews with IT executives and digital leads, along with data analysis, shed light on the involvement of external consulting firms during the design phase, while the implementation phase is driven by internal IT teams. The process is labor-intensive and spans several years, highlighting the complexity of ITOM implementation within a multimodal IT function structure. Key findings stress the need for close alignment among strategic IT leaders and strong business executive ownership. Scaling an agile approach requires an agile mindset achieved through continuous training and clearly defining the role of the product owner. The study has significant implications for IT function transformation through the adoption of a new ITOM, making it relevant for practitioners, researchers, and CIOs alike.

OtsikkoThe Practice of Enterprise Modeling - 16th IFIP Working Conference, PoEM 2023, Proceedings
ToimittajatJoão Paulo A. Almeida, Monika Kaczmarek-Heß, Agnes Koschmider, Henderik A. Proper
ISBN (painettu)9783031485824
DOI - pysyväislinkit
TilaJulkaistu - 2024
OKM-julkaisutyyppiA4 Artikkeli konferenssijulkaisussa
TapahtumaIFIP Working Conference, PoEM - Vienna, Itävalta
Kesto: 28 marrask. 20231 jouluk. 2023


NimiLecture Notes in Business Information Processing
Vuosikerta497 LNBIP
ISSN (painettu)1865-1348
ISSN (elektroninen)1865-1356


ConferenceIFIP Working Conference, PoEM


  • Jufo-taso 1

!!ASJC Scopus subject areas

  • Management Information Systems
  • Control and Systems Engineering
  • Business and International Management
  • Information Systems
  • Modelling and Simulation
  • Information Systems and Management


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