Can e-government solutions enhance the work in municipalities?: empirical evidence from case lupapiste

Jari  Jussila; Nina Helander; Timo Lehtonen; Julius Kallio; Virpi  Sillanpää

doi:10.1145/2994310.2994357

Can e-government solutions enhance the work in municipalities?: empirical evidence from case lupapiste

Jari Jussila, Nina Helander, Timo Lehtonen, Julius Kallio, Virpi Sillanpää

Tutkimustuotos: Konferenssiartikkeli › Tieteellinen › vertaisarvioitu

4 Sitaatiot (Scopus)

64 Lataukset (Pure)

Abstrakti

Digitalization and increasing demand of e-government services are not changing only the way the citizens can use public services, but also the nature of work of many municipality employees. At best this kind of digitalization can offer added value in the form of enhancing the work of the municipality personnel. In this paper, we study the effects of adopting an e-government service on work in municipalities. Based on an empirical investigation of five municipalities we propose flow efficiency as a key metric to grasp the added value of digitalization of a public service, as it reveals the most valuable activities as well as the potential bottlenecks. Flow efficiency measurement gives therefore a better indicator to be used in e-government process development than e.g. simple throughput time especially when evaluating the effects of digitalization on knowledge work productivity.

Alkuperäiskieli	Englanti
Otsikko	AcademicMindtrek '16: Proceedings of the 20th International Academic Mindtrek Conference
Alaotsikko	Oct. 17th-19th, 2016
Kustantaja	ACM
Sivut	20-25
Sivumäärä	6
ISBN (elektroninen)	978-1-4503-4367-1
DOI - pysyväislinkit	https://doi.org/10.1145/2994310.2994357
Tila	Julkaistu - 17 lokak. 2016
OKM-julkaisutyyppi	A4 Artikkeli konferenssijulkaisussa
Tapahtuma	MINDTREK CONFERENCE - Kesto: 1 tammik. 1900 → …

Conference

Conference	MINDTREK CONFERENCE
Ajanjakso	1/01/00 → …

Julkaisufoorumi-taso

Jufo-taso 1

!!ASJC Scopus subject areas

Public Administration
Information Systems
Human-Computer Interaction

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10.1145/2994310.2994357Lisenssi: CC BY

p20-jussila
This work is licensed under a Creative Commons Attribution International 4.0 License. https://creativecommons.org/licenses/by/4.0/
Final published version, 345 KBLisenssi: CC BY

http://urn.fi/URN:NBN:fi:tty-201611024678Lisenssi: CC BY

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@inproceedings{e083f025567d4f42b98bb9a103844631,

title = "Can e-government solutions enhance the work in municipalities?: empirical evidence from case lupapiste",

abstract = "Digitalization and increasing demand of e-government services are not changing only the way the citizens can use public services, but also the nature of work of many municipality employees. At best this kind of digitalization can offer added value in the form of enhancing the work of the municipality personnel. In this paper, we study the effects of adopting an e-government service on work in municipalities. Based on an empirical investigation of five municipalities we propose flow efficiency as a key metric to grasp the added value of digitalization of a public service, as it reveals the most valuable activities as well as the potential bottlenecks. Flow efficiency measurement gives therefore a better indicator to be used in e-government process development than e.g. simple throughput time especially when evaluating the effects of digitalization on knowledge work productivity.",

keywords = "E-Government, Efficiency, value assessment",

author = "Jari Jussila and Nina Helander and Timo Lehtonen and Julius Kallio and Virpi Sillanp{\"a}{\"a}",

year = "2016",

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doi = "10.1145/2994310.2994357",

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booktitle = "AcademicMindtrek '16: Proceedings of the 20th International Academic Mindtrek Conference",

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address = "United States",

note = "Mindtrek Conference ; Conference date: 01-01-1900",

}

Jussila, J, Helander, N, Lehtonen, T, Kallio, J & Sillanpää, V 2016, Can e-government solutions enhance the work in municipalities?: empirical evidence from case lupapiste. julkaisussa AcademicMindtrek '16: Proceedings of the 20th International Academic Mindtrek Conference: Oct. 17th-19th, 2016. ACM, Sivut 20-25, MINDTREK CONFERENCE, 1/01/00. https://doi.org/10.1145/2994310.2994357

TY - GEN

T1 - Can e-government solutions enhance the work in municipalities?: empirical evidence from case lupapiste

AU - Jussila, Jari

AU - Helander, Nina

AU - Lehtonen, Timo

AU - Kallio, Julius

AU - Sillanpää, Virpi

PY - 2016/10/17

Y1 - 2016/10/17

N2 - Digitalization and increasing demand of e-government services are not changing only the way the citizens can use public services, but also the nature of work of many municipality employees. At best this kind of digitalization can offer added value in the form of enhancing the work of the municipality personnel. In this paper, we study the effects of adopting an e-government service on work in municipalities. Based on an empirical investigation of five municipalities we propose flow efficiency as a key metric to grasp the added value of digitalization of a public service, as it reveals the most valuable activities as well as the potential bottlenecks. Flow efficiency measurement gives therefore a better indicator to be used in e-government process development than e.g. simple throughput time especially when evaluating the effects of digitalization on knowledge work productivity.

AB - Digitalization and increasing demand of e-government services are not changing only the way the citizens can use public services, but also the nature of work of many municipality employees. At best this kind of digitalization can offer added value in the form of enhancing the work of the municipality personnel. In this paper, we study the effects of adopting an e-government service on work in municipalities. Based on an empirical investigation of five municipalities we propose flow efficiency as a key metric to grasp the added value of digitalization of a public service, as it reveals the most valuable activities as well as the potential bottlenecks. Flow efficiency measurement gives therefore a better indicator to be used in e-government process development than e.g. simple throughput time especially when evaluating the effects of digitalization on knowledge work productivity.

KW - E-Government

KW - Efficiency

KW - value assessment

UR - http://www.mindtrek.org/2016/academic/

U2 - 10.1145/2994310.2994357

DO - 10.1145/2994310.2994357

M3 - Conference contribution

SP - 20

EP - 25

BT - AcademicMindtrek '16: Proceedings of the 20th International Academic Mindtrek Conference

PB - ACM

T2 - Mindtrek Conference

Y2 - 1 January 1900

ER -

Can e-government solutions enhance the work in municipalities?: empirical evidence from case lupapiste

Abstrakti

Conference

Julkaisufoorumi-taso

!!ASJC Scopus subject areas

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