Cluster analysis of Finnish car retail and service business operations strategy and innovation management capabilities

Olli Rouvari; Pasi  Porkka; Heli  Aramo-Immonen; Mikko Huhtala

Cluster analysis of Finnish car retail and service business operations strategy and innovation management capabilities

Olli Rouvari
, Pasi Porkka
, Heli Aramo-Immonen
, Mikko Huhtala

Tutkimustuotos: Konferenssiartikkeli › Ammatillinen

Abstrakti

This research explores the strategic management of operations and innovation capability in the Finnish car retail and service business. In order to develop customer satisfaction and competitive edge, companies need innovative capability to plan and manage operational strategy. Novel collaborative thinking with stakeholders is needed to predict and meet customer needs. Therefore, the ability to create process and service innovations is important. A survey was executed among CEOs and top managers of 147 companies. Data analysis results revealed significant clustering and differences in companies’ capabilities. The practical implication from this study is direct performance development proposals for managers

Alkuperäiskieli	Englanti
Otsikko	23rd Proceedings of Euroma 2016
Alaotsikko	the 17th - 22nd of June 2016, Trondheim, Norway.
Kustantaja	NTNU Norwegian University of Science and Technology
Tila	Julkaistu - 2016
OKM-julkaisutyyppi	D3 Artikkeli ammatillisessa konferenssijulkaisussa
Tapahtuma	Annual European Operations Management Conference - Kesto: 30 marrask. 2017 → …

Conference

Conference	Annual European Operations Management Conference
Ajanjakso	30/11/17 → …

Muut tiedostot ja linkit

http://www.euroma2016.org/

Siteeraa tätä

@inproceedings{82bea71d68d04408a79260a501bb345f,

title = "Cluster analysis of Finnish car retail and service business operations strategy and innovation management capabilities",

abstract = "This research explores the strategic management of operations and innovation capability in the Finnish car retail and service business. In order to develop customer satisfaction and competitive edge, companies need innovative capability to plan and manage operational strategy. Novel collaborative thinking with stakeholders is needed to predict and meet customer needs. Therefore, the ability to create process and service innovations is important. A survey was executed among CEOs and top managers of 147 companies. Data analysis results revealed significant clustering and differences in companies{\textquoteright} capabilities. The practical implication from this study is direct performance development proposals for managers",

keywords = "Strategic management, operations management, innovation management, cluster analysis, car retail and service business",

author = "Olli Rouvari and Pasi Porkka and Heli Aramo-Immonen and Mikko Huhtala",

note = "EXT={"}Rouvari, Olli{"} ; Annual European Operations Management Conference ; Conference date: 30-11-2017",

year = "2016",

language = "English",

booktitle = "23rd Proceedings of Euroma 2016",

publisher = "NTNU Norwegian University of Science and Technology",

}

Rouvari, O, Porkka, P, Aramo-Immonen, H & Huhtala, M 2016, Cluster analysis of Finnish car retail and service business operations strategy and innovation management capabilities. julkaisussa 23rd Proceedings of Euroma 2016: the 17th - 22nd of June 2016, Trondheim, Norway.., RET-7-3, NTNU Norwegian University of Science and Technology, Annual European Operations Management Conference, 30/11/17.

Cluster analysis of Finnish car retail and service business operations strategy and innovation management capabilities. / Rouvari, Olli; Porkka, Pasi ; Aramo-Immonen, Heli et al.
23rd Proceedings of Euroma 2016: the 17th - 22nd of June 2016, Trondheim, Norway.. NTNU Norwegian University of Science and Technology, 2016. RET-7-3.

Tutkimustuotos: Konferenssiartikkeli › Ammatillinen

TY - GEN

T1 - Cluster analysis of Finnish car retail and service business operations strategy and innovation management capabilities

AU - Rouvari, Olli

AU - Porkka, Pasi

AU - Aramo-Immonen, Heli

AU - Huhtala, Mikko

N1 - EXT="Rouvari, Olli"

PY - 2016

Y1 - 2016

N2 - This research explores the strategic management of operations and innovation capability in the Finnish car retail and service business. In order to develop customer satisfaction and competitive edge, companies need innovative capability to plan and manage operational strategy. Novel collaborative thinking with stakeholders is needed to predict and meet customer needs. Therefore, the ability to create process and service innovations is important. A survey was executed among CEOs and top managers of 147 companies. Data analysis results revealed significant clustering and differences in companies’ capabilities. The practical implication from this study is direct performance development proposals for managers

AB - This research explores the strategic management of operations and innovation capability in the Finnish car retail and service business. In order to develop customer satisfaction and competitive edge, companies need innovative capability to plan and manage operational strategy. Novel collaborative thinking with stakeholders is needed to predict and meet customer needs. Therefore, the ability to create process and service innovations is important. A survey was executed among CEOs and top managers of 147 companies. Data analysis results revealed significant clustering and differences in companies’ capabilities. The practical implication from this study is direct performance development proposals for managers

KW - Strategic management, operations management, innovation management, cluster analysis, car retail and service business

UR - http://www.euroma2016.org/

M3 - Conference contribution

BT - 23rd Proceedings of Euroma 2016

PB - NTNU Norwegian University of Science and Technology

T2 - Annual European Operations Management Conference

Y2 - 30 November 2017

ER -

Cluster analysis of Finnish car retail and service business operations strategy and innovation management capabilities

Abstrakti

Conference

Muut tiedostot ja linkit

Sormenjälki

Siteeraa tätä