@inproceedings{a683feca6b1e48309560b61877dc9d32,
title = "Cross-platform service user experience: A field study and an initial framework",
author = "Minna W{\"a}ljas and Katarina Segerst{\aa}hl and Kaisa V{\"a}{\"a}n{\"a}nen-Vainio-Mattila and Harri Oinas-Kukkonen",
note = "Contribution: organisation=ohj,FACT1=1",
year = "2010",
doi = "10.1145/1851600.1851637",
language = "English",
isbn = "978-1-60558-835-3",
pages = "219--228",
booktitle = "Proceedings of the 12th international conference on Human Computer interaction with mobile devices and services MobileHCI'10, Lisbon, Portugal, September 7-10, 2010",
}