@inproceedings{feb57821da0d483d8ce9aa292d754162,
title = "Customer Satisfaction and Added Value Creation Damaged by Knowledge Barriers",
author = "Marko Manu",
note = "JUFOID=72323; International Forum on Knowledge Asset Dynamics ; Conference date: 01-09-2021 Through 03-09-2021",
year = "2021",
language = "English",
series = "Proceedings IFKAD",
publisher = "Institute of Knowledge Asset Management (IKAM)",
pages = "1840--1855",
editor = "Giovanni Schiuma and Paola Paoloni and Mauro Paoloni",
booktitle = "Proceedings of the 16th International Forum on Knowledge Asset Dynamics (IFKAD 2021)",
}