@inbook{35d8f0908e1c48af87aa2f5ad613c259,
title = "Customer Value Enhancement through e-Channels in the Groceries Retail Network",
keywords = "channels, customer perceived value, customer value, e-commerce, electronic channels, grocery shopping, networks, online shopping, retailing, value enhancement, channels, customer perceived value, customer value, e-commerce, electronic channels, grocery shopping, networks, online shopping, retailing, value enhancement",
author = "Richard Windischhofer and Janne Ruola",
year = "2003",
language = "English",
pages = "517--536",
booktitle = "Yearbook of the e-Business Research Forum 2002",
publisher = "University of Tampere Publishing",
}