Detecting and managing the mechanism of perceived meaningfulness of work and digital transformation in public sector health and social care services

Päivikki Kuoppakangas; Jari Stenvall; Tony Kinder; Juha Lindfors; Antti Talonen

doi:10.1016/j.techfore.2023.122663

Detecting and managing the mechanism of perceived meaningfulness of work and digital transformation in public sector health and social care services

Päivikki Kuoppakangas^*
, Jari Stenvall
, Tony Kinder
, Juha Lindfors
, Antti Talonen

^*Tämän työn vastaava kirjoittaja

Tutkimustuotos: Artikkeli › Tieteellinen › vertaisarvioitu

17 Sitaatiot (Scopus)

47 Lataukset (Pure)

Abstrakti

This paper provides new insights into perceptions of the meaningfulness of work of service professionals is re-constructed in the new context of digitalised health and social care long-term services, intended to offer co-created services. It elucidates the criteria evaluating the success of the digital services from the viewpoint of the service professionals. The paper presents case data from advanced digitalised services in Finland based on in-depth interviews with eighteen service professionals. Citing a broad range of literature, the paper carefully defines meaningfulness and co-creation in the context of long-term social and healthcare services and using a Vygotskian approach to social learning, it provides evidence of how context influences perceptions of successful change and of meaningfulness. In doing so, the paper suggests that the context for these digitalised services is best viewed from: (a) the stakeholder ecosystem, (b) the service context and (c) the service delivery framework. While most research on digitalized health and social care services focuses solely on the success or failure of the service, this paper adds to the body of knowledge around the impact of the meaningfulness of work for the professionals involved. The paper concludes with recommendations for influencing meaningfulness in relation to digital co-creation platforms in public sector health and social care services.

Alkuperäiskieli	Englanti
Artikkeli	122663
Julkaisu	Technological Forecasting and Social Change
Vuosikerta	194
DOI - pysyväislinkit	https://doi.org/10.1016/j.techfore.2023.122663
Tila	Julkaistu - syysk. 2023
OKM-julkaisutyyppi	A1 Alkuperäisartikkeli tieteellisessä aikakauslehdessä

Rahoitus

The data presented in this article in part relates to the H2020 CXP project and its objectives. This project has received funding from the European Union's Horizon 2020 research and innovation program under grant Agreement No 769975 (add after blind peer review). The relevant contents of this publication are the sole responsibility of the authors and can in no way be taken to reflect the views of the European Commission. We would like to express our gratitude to all research participants and to our colleagues in the CXP project. The data presented in this article in part relates to the H2020 CXP project and its objectives. This project has received funding from the European Union's Horizon 2020 research and innovation program under grant Agreement No 769975 (add after blind peer review). The relevant contents of this publication are the sole responsibility of the authors and can in no way be taken to reflect the views of the European Commission. We would like to express our gratitude to all research participants and to our colleagues in the CXP project.

Julkaisufoorumi-taso

Jufo-taso 3

!!ASJC Scopus subject areas

Business and International Management
Applied Psychology
Management of Technology and Innovation

Pääsy asiakirjaan

10.1016/j.techfore.2023.122663Lisenssi: CC BY

Detecting and managing the mechanism of perceived meaningfulness of workFinal published version, 1,99 MBLisenssi: CC BY

https://urn.fi/URN:NBN:fi:tuni-202306276951Lisenssi: CC BY

Siteeraa tätä

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abstract = "This paper provides new insights into perceptions of the meaningfulness of work of service professionals is re-constructed in the new context of digitalised health and social care long-term services, intended to offer co-created services. It elucidates the criteria evaluating the success of the digital services from the viewpoint of the service professionals. The paper presents case data from advanced digitalised services in Finland based on in-depth interviews with eighteen service professionals. Citing a broad range of literature, the paper carefully defines meaningfulness and co-creation in the context of long-term social and healthcare services and using a Vygotskian approach to social learning, it provides evidence of how context influences perceptions of successful change and of meaningfulness. In doing so, the paper suggests that the context for these digitalised services is best viewed from: (a) the stakeholder ecosystem, (b) the service context and (c) the service delivery framework. While most research on digitalized health and social care services focuses solely on the success or failure of the service, this paper adds to the body of knowledge around the impact of the meaningfulness of work for the professionals involved. The paper concludes with recommendations for influencing meaningfulness in relation to digital co-creation platforms in public sector health and social care services.",

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note = "Funding Information: The data presented in this article in part relates to the H2020 CXP project and its objectives. This project has received funding from the European Union's Horizon 2020 research and innovation program under grant Agreement No 769975 (add after blind peer review). The relevant contents of this publication are the sole responsibility of the authors and can in no way be taken to reflect the views of the European Commission. We would like to express our gratitude to all research participants and to our colleagues in the CXP project. Funding Information: The data presented in this article in part relates to the H2020 CXP project and its objectives. This project has received funding from the European Union's Horizon 2020 research and innovation program under grant Agreement No 769975 (add after blind peer review). The relevant contents of this publication are the sole responsibility of the authors and can in no way be taken to reflect the views of the European Commission. We would like to express our gratitude to all research participants and to our colleagues in the CXP project. Publisher Copyright: {\textcopyright} 2023",

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AU - Kuoppakangas, Päivikki

AU - Stenvall, Jari

AU - Kinder, Tony

AU - Lindfors, Juha

AU - Talonen, Antti

N1 - Funding Information: The data presented in this article in part relates to the H2020 CXP project and its objectives. This project has received funding from the European Union's Horizon 2020 research and innovation program under grant Agreement No 769975 (add after blind peer review). The relevant contents of this publication are the sole responsibility of the authors and can in no way be taken to reflect the views of the European Commission. We would like to express our gratitude to all research participants and to our colleagues in the CXP project. Funding Information: The data presented in this article in part relates to the H2020 CXP project and its objectives. This project has received funding from the European Union's Horizon 2020 research and innovation program under grant Agreement No 769975 (add after blind peer review). The relevant contents of this publication are the sole responsibility of the authors and can in no way be taken to reflect the views of the European Commission. We would like to express our gratitude to all research participants and to our colleagues in the CXP project. Publisher Copyright: © 2023

PY - 2023/9

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N2 - This paper provides new insights into perceptions of the meaningfulness of work of service professionals is re-constructed in the new context of digitalised health and social care long-term services, intended to offer co-created services. It elucidates the criteria evaluating the success of the digital services from the viewpoint of the service professionals. The paper presents case data from advanced digitalised services in Finland based on in-depth interviews with eighteen service professionals. Citing a broad range of literature, the paper carefully defines meaningfulness and co-creation in the context of long-term social and healthcare services and using a Vygotskian approach to social learning, it provides evidence of how context influences perceptions of successful change and of meaningfulness. In doing so, the paper suggests that the context for these digitalised services is best viewed from: (a) the stakeholder ecosystem, (b) the service context and (c) the service delivery framework. While most research on digitalized health and social care services focuses solely on the success or failure of the service, this paper adds to the body of knowledge around the impact of the meaningfulness of work for the professionals involved. The paper concludes with recommendations for influencing meaningfulness in relation to digital co-creation platforms in public sector health and social care services.

AB - This paper provides new insights into perceptions of the meaningfulness of work of service professionals is re-constructed in the new context of digitalised health and social care long-term services, intended to offer co-created services. It elucidates the criteria evaluating the success of the digital services from the viewpoint of the service professionals. The paper presents case data from advanced digitalised services in Finland based on in-depth interviews with eighteen service professionals. Citing a broad range of literature, the paper carefully defines meaningfulness and co-creation in the context of long-term social and healthcare services and using a Vygotskian approach to social learning, it provides evidence of how context influences perceptions of successful change and of meaningfulness. In doing so, the paper suggests that the context for these digitalised services is best viewed from: (a) the stakeholder ecosystem, (b) the service context and (c) the service delivery framework. While most research on digitalized health and social care services focuses solely on the success or failure of the service, this paper adds to the body of knowledge around the impact of the meaningfulness of work for the professionals involved. The paper concludes with recommendations for influencing meaningfulness in relation to digital co-creation platforms in public sector health and social care services.

KW - Co-creation

KW - Digital platform

KW - Digital transformation

KW - Homecare professionals

KW - Long term care

KW - Meaningfulness

KW - Social learning

U2 - 10.1016/j.techfore.2023.122663

DO - 10.1016/j.techfore.2023.122663

M3 - Article

AN - SCOPUS:85161314209

SN - 0040-1625

VL - 194

JO - Technological Forecasting and Social Change

JF - Technological Forecasting and Social Change

M1 - 122663

ER -

Detecting and managing the mechanism of perceived meaningfulness of work and digital transformation in public sector health and social care services

Abstrakti

Rahoitus

Julkaisufoorumi-taso

!!ASJC Scopus subject areas

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