@inproceedings{bb572bbabc3f438e943aea58400220c9,
title = "Development of evaluation heuristics for web service user experience",
author = "K. V{\"a}{\"a}n{\"a}nen-Vainio-Mattila and M. W{\"a}ljas",
note = "Contribution: organisation=ohj,FACT1=1",
year = "2009",
doi = "10.1145/1520340.1520554",
language = "English",
isbn = "978-1-60558-245-0",
pages = "3679--3684",
booktitle = "CHI 2009 Proceedings of the 27th International Conference on Human Factors in Computing Systems, April 4-9, 2009, Boston, MA, USA",
}