Emotion measurement services for knowledge workers

In order to understand and manage how emotions affect knowledge work, organizations need proper tools to become aware of emotions. Measuring emotions is an approach to consider. In this paper, three dif-ferent emotion measurement services are tested: daily experience sur-vey, electrodermal activity ring and self-tracking of emotions. The paper provides new insights and user experiences of emotion measurement services and their applicability in daily knowledge work. Managerial guidelines are drawn up for planning and executing emotion measure-ment services in an organization for two purposes – self-development and measuring company pulse.