Exploring customer value and satisfaction: Expanding the perspective with service attributes and customer characteristics

Tutkimustuotos: Konferenssiartikkeli › Scientific › vertaisarvioitu

Alkuperäiskieli	Englanti
Otsikko	International Research Symposium in Service Management, proceedings papers
Tila	Julkaistu - 2010
OKM-julkaisutyyppi	A4 Artikkeli konferenssijulkaisussa

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@inproceedings{94b8627d85c54422bd235aab774dbfd7,

title = "Exploring customer value and satisfaction: Expanding the perspective with service attributes and customer characteristics",

author = "T Rintam{\"a}ki and K Kirves and H Talonen",

year = "2010",

language = "English",

booktitle = "International Research Symposium in Service Management, proceedings papers",

}