TY - GEN
T1 - Human-Centered AI Design in Reality
T2 - Nordic Conference on Human-Computer Interaction
AU - Hartikainen, Maria
AU - Väänänen, Kaisa
AU - Lehtiö, Anu
AU - Ala-Luopa, Saara
AU - Olsson, Thomas
N1 - Funding Information:
We thank the interviewees for their time. We are also grateful for the funders of KITE project in which this research was conducted: European Regional Development Fund, Business Tampere and University of Tampere.
Publisher Copyright:
© 2022 Owner/Author.
PY - 2022/10/8
Y1 - 2022/10/8
N2 - Human-Centered AI (HCAI) advocates the development of AI applications that are trustworthy, usable, and based on human needs. While the conceptual foundations of HCAI are extensively discussed in recent literature, the industry practices and methods appear to lag behind. To advance HCAI method development, current practices of AI developer companies need to be understood. To understand how HCAI principles manifest in the current practices of AI development, we conducted an interview study of practitioners from 12 AI developer companies in Finland, focusing on the early stages of AI application development. Our thematic analysis reveals current development practices and identifies four main challenges: (i) detachment of HCAI work from technical development, (ii) clients' central role as the source of user requirements, (iii) uncertain nature of AI, and (iv) lack of value-based understanding of AI. The findings inform the development of HCAI methods and implementation of HCAI principles in AI application development.
AB - Human-Centered AI (HCAI) advocates the development of AI applications that are trustworthy, usable, and based on human needs. While the conceptual foundations of HCAI are extensively discussed in recent literature, the industry practices and methods appear to lag behind. To advance HCAI method development, current practices of AI developer companies need to be understood. To understand how HCAI principles manifest in the current practices of AI development, we conducted an interview study of practitioners from 12 AI developer companies in Finland, focusing on the early stages of AI application development. Our thematic analysis reveals current development practices and identifies four main challenges: (i) detachment of HCAI work from technical development, (ii) clients' central role as the source of user requirements, (iii) uncertain nature of AI, and (iv) lack of value-based understanding of AI. The findings inform the development of HCAI methods and implementation of HCAI principles in AI application development.
KW - AI applications
KW - company practices
KW - human-centered artificial intelligence (HCAI)
KW - human-centered design
U2 - 10.1145/3546155.3546677
DO - 10.1145/3546155.3546677
M3 - Conference contribution
AN - SCOPUS:85140922669
T3 - ACM International Conference Proceeding Series
BT - Participative Computing for Sustainable Futures - Proceedings of the 12th Nordic Conference on Human-Computer Interaction, NordiCHI 2022
PB - ACM
Y2 - 8 October 2022 through 12 October 2022
ER -