Lessons Learned from Developing Prototypes for Customer Complaint Validation

    Tutkimustuotos: Conference contributionScientificvertaisarvioitu

    2 Sitaatiot (Scopus)
    31 Lataukset (Pure)

    Abstrakti

    This research introduces two prototypes installed in vehicles and a cloud service for autonomous collection of data. The prototypes utilize camera, location data, and timestamps to help those responsible for managing customer complaints, and to improve the overall quality of the provided customer service. The use of the system is illustrated by two cases: tracking and photographing bus stops, and tracking and photographing recycling areas. The first prototype is implemented for the Android mobile platform and the second one for the Raspberry Pi single-board computer. This paper discusses the differences and challenges faced in designing and implementing the two prototypes for different platforms.
    AlkuperäiskieliEnglanti
    OtsikkoProceedings of the SQAMIA 2018: 7th Workshop of Software Quality, Analysis, Monitoring, Improvement, and Applications
    KustantajaCEUR-WS
    Sivumäärä8
    TilaJulkaistu - elok. 2018
    OKM-julkaisutyyppiA4 Artikkeli konferenssijulkaisussa
    Tapahtuma7th Workshop of Software Quality, Analysis, Monitoring, Improvement, and Applications: SQAMIA -
    Kesto: 27 elok. 201830 elok. 2018

    Julkaisusarja

    NimiCEUR Workshop Proceedings
    KustantajaCEUR Workshop Proceedings
    ISSN (elektroninen)1613-0073

    Conference

    Conference7th Workshop of Software Quality, Analysis, Monitoring, Improvement, and Applications
    Ajanjakso27/08/1830/08/18

    Julkaisufoorumi-taso

    • Jufo-taso 1

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