@inbook{b04319b8bcb34aaf80e5cdadb90616d9,
title = "Shared affective stance displays as preliminary to complaining",
abstract = "In this chapter, we examine how vocal and non-vocal affective displays are enacted in concert when moving into the delicate action of complaining. We specifically analyze complaining about third parties in the institutional situation of performance appraisal interviews. Reciprocal affective displays contribute to the organization of the activity of complaining, specifically, to the building of joint understanding in relation to the appropriateness of complaining activity and the relevancy of affiliating with complaining. To finish, we discuss the role of affective displays as managing social relational aspects of institutional interaction, with some methodological problems of analyzing emotion in interaction.",
keywords = "Action formation, Action recognition, Affect, Complaining, Complaints, Delicacy, Emotion, Institutional interaction, Performance appraisal interviews, Stance",
author = "Johanna Ruusuvuori and Birte Asmu{\ss} and Pentti Henttonen and Niklas Ravaja",
note = "Publisher Copyright: {\textcopyright} 2021 John Benjamins Publishing Company",
year = "2021",
doi = "10.1075/pbns.321.05ruu",
language = "English",
isbn = "978-90-272-0852-1",
series = "Pragmatics and Beyond New Series",
publisher = "John Benjamins",
pages = "129--161",
editor = "Robles, \{Jessica S.\} and Ann Weatherall",
booktitle = "How Emotions Are Made in Talk",
}