@inproceedings{a078feedb40345df95e8e594ce9078e7,
title = "Social Media Analytics Empowering Customer Experience Insight",
author = "Jari Jussila and Mika Boedeker and Harri Jalonen and Nina Helander",
note = "jufoid=84314; International conference on strategic innovative marketing ; Conference date: 08-12-2016",
year = "2017",
month = jun,
day = "3",
language = "English",
series = "Springer Proceedings in Business and Economics",
publisher = "Springer",
pages = "25--30",
editor = "A. Kavoura and D. Sakas and P. Tomaras",
booktitle = "5th International Conference on Strategic Innovative Marketing, Volume: 5",
}