@inbook{e564cfa7afb64b78b0aaaed6d3ad111c,
title = "The End-Users of Software Systems Deserve Better: Experiences on the Obstacles on Providing Value and How Servitization Can Help",
author = "Aapo Koski",
year = "2022",
doi = "10.1007/978-3-031-21388-5\_1",
language = "English",
isbn = "978-3-031-21387-8",
volume = "13709",
series = "Lecture Notes in Computer Science",
publisher = "Springer",
pages = "3--18",
editor = "D. Taibi and M. Kuhrmann and T. Mikkonen and J. Kl{\"u}nder and P. Abrahamsson",
booktitle = "Product-Focused Software Process Improvement. PROFES 2022",
}