@inproceedings{a9bb52c4d6894faeaadcbe63f8579b50,
title = "Total Quality Management and Balanced Scorecard - A Comparative Analysis",
author = "M. Hannula and Kulmala, \{H. I.\} and P. Suomala",
note = "Contribution: organisation=teta,FACT1=1",
year = "1999",
language = "English",
pages = "633--648",
booktitle = "Werther,W. Jr. et.al. (eds.) Productivity \& Quality Management Frontiers - VIII, Refereed papers presented at the 8th International Conference on Productivity \& Quality Research, June 14-16, 1999, Vaasa, Finland",
publisher = "MCB University Press",
}