@inproceedings{72669c15f14c43f1b72bda48fa34ac38,
title = "Towards a Digital Twin of a Service: A Case of Communicating Process and Cost Implications of a New Aftersales Service with an Animation",
author = "Marta Tkaczyk and Anna Salina and Jouni Lyly-Yrj{\"a}n{\"a}inen and Teemu Laine",
year = "2022",
language = "English",
series = "Proceedings of the Manufacturing Accounting Research Conference",
publisher = "European Institute for Advanced Studies in Management, EIASM",
booktitle = "16th Manufacturing & Service Accounting Research Conference (MSAR 2022), June 29-July 1, 2022, Pisa, Italy",
note = "Manufacturing & Service Accounting Research Conference (MSAR) ; Conference date: 29-06-2022 Through 01-07-2022",
}