@article{054f380b89fb46c08ee82a644a3c7adb,
title = "Using artificial intelligence to create value in insurance",
keywords = "Artificial intelligence, Chatbot, Customer value, Insurance, Reverse use of customer data, Service logic, Value creation, Artificial intelligence, Chatbot, Customer value, Insurance, Reverse use of customer data, Service logic, Value creation",
author = "M. Riikkinen and H. Saarij{\"a}rvi and P. Sarlin and I. L{\"a}hteenm{\"a}ki",
year = "2018",
doi = "10.1108/IJBM-01-2017-0015",
language = "English",
volume = "36",
pages = "1145--1168",
journal = "International Journal of Bank Marketing",
issn = "0265-2323",
publisher = "Emerald",
number = "6",
}